Refund & Cancellation Policy
Fair, transparent, and legally binding refund framework tailored for custom software development, enterprise engagements, and higher education / government college procurement.
Fair Milestone-Based Refund Framework
Because custom software, enterprise ERPs, and institutional college portals involve dedicated engineering allocation and milestone-based approvals, duperTech operates on a fair, milestone-governed refund model. You only pay for work verified and accepted, with full protection for uncommenced stages.
1. Engagement Model & Project Milestones
At duperTech (operating since 2022), bespoke software engineering for businesses, institutes, and government colleges is structured across transparent, sequential delivery milestones:
2. Cancellation Categories & Refund Rules
Stage A: Cancellation Prior to Project Commencement
If the Client or Institution issues written notice of cancellation before development or discovery sprints begin (within 48 hours of agreement signing or advance deposit), a 100% refund of the deposit shall be issued, subject only to deduction of actual bank processing charges or payment gateway fees.
Stage B: Completed & Formally Accepted Milestones
Payments made for milestones that have been reviewed, demonstrated, and formally accepted by the Client (or for which the 7-day review period elapsed without objection) are earned by duperTech and non-refundable, as engineering hours and intellectual assets have been fully expended and delivered.
Stage C: Mid-Project Cancellation & Uncommenced Milestones
If either party terminates the project midway through mutual agreement, billing is reconciled against work delivered up to the termination date. Any advance funds paid towards future, uncommenced milestones will be refunded pro-rata within 14–21 business days.
3. Government College, University & Public Sector Procurement
In our ongoing submissions, quotations, and pitches to autonomous institutions, state universities, and government colleges, the following statutory rule applies:
Superseding Authority of Institutional Purchase Orders & Tenders:
Where a project is commissioned via a formal Government Tender, GeM portal procurement, Institutional Purchase Order (PO), or bilateral Memorandum of Understanding (MoU), the commercial payment schedules, defect liability terms, retention money, and refund clauses articulated in that specific tender document or PO shall strictly supersede general website policy terms.
4. 30-Day Defect Warranty in Lieu of Refunds
We guarantee functional accuracy against agreed specifications. Rather than leaving clients dissatisfied, we provide an ironclad remediation warranty:
- Zero-Cost Remediation: If any defect, functional mismatch, or bug is discovered within thirty (30) days of project delivery, duperTech will rectify it at zero additional cost under our warranty SLA.
- Third-Party Exclusions: Direct expenses incurred for third-party hosting servers (AWS, DigitalOcean, NIC), paid domains, SMS gateway credits, or proprietary third-party API licenses purchased on client behalf are non-refundable as they are consumed by external providers.
5. Refund Processing Timeline & Method
Approved refunds are processed with complete audit trails:
Processing Window: Within 14 to 21 working days following formal written mutual sign-off on project reconciliation.
Method of Disbursement: Direct bank transfer (NEFT / RTGS / IMPS) to the institutional or corporate bank account from which original funds were remitted.
Documentation: A formal Credit Note and Project Handover Reconciliation Statement is issued for client internal audit and accounting compliance.
6. Submitting a Refund or Cancellation Notice
All formal notices must be dispatched in writing by an authorized collegiate or corporate officer: